What are the shipping charges?
For Rentals, we charge Rs 200+GST for both delivery and return pickup included for most products to most addresses in Mumbai and Pune. For other cities, shipping is payable at actuals upto a maximum of Rs 500
Time taken to Ship?
We can deliver on the same day in the cities we have local operations in (Mumbai & Pune currently) and dispatch within 48 hours packages for other cities. So calculate your rental dates accordingly
Can I return a rented product?
Unfortunately, no. Once delivered, we can replace the product if it is found to be mal-functioning and you report it within the first 4 hours of delivery. Please understand, that we incur significant logistics, packaging and handling costs to deliver the product to you and we are a small company (as of now!).
What is your Return Policy?
If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 7 days of the sale date and will issue a full refund minus a handling fee of INR 200/-. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. Bragpacker reserves the right to reject any return request if the product package is opened or the product looks used. We will ofcourse, replace free of any cost to you, any product delivered in a defective state. We urge you to not to accept an incorrect product, we will also bear the return shipping for any incorrect product delivered. The refund will be happen within 14 days of receipt and inspection of the goods
In some cases where a 3 rd party vendor is directly shipping the product, the Vendor’s return policy shall apply as specified in the product webpage.
Cancellation Policy
If you choose to cancel the order, either for Buy or Rent, 24 hours before the product is shipped or picked up by you, you will be entitled to a 100% refund. To clarify, we deliver or allow pickup the evening prior to your rental start date – which means that you will need to cancel the order two days prior to your rental start date to get a full 100% refund. Minimum rental amount will be charged if you cancel on the day of delivery. Incase the product is shipped or already picked up by you, then the policy as mentioned above (return policy) will be applicable. In some cases where a 3 rd party vendor is directly shipping the product, the Vendor’s return policy shall apply as specified in the product webpage.